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Quality Policy
The basic principle of our company is the satisfaction
and trust of our customers, through the fulfillment of the defined requirements
and their expectations for the quality before and mainly after the sale or
installation.
PENTAGON SA commits
to systematically cover the declared needs of its customers, marketing products
and providing high quality services, delivering the products and providing the
services in the agreed quantities, in time, location and at the best possible
price, complying with the applicable legislative and regulatory requirements in
Greece and abroad.
PENTAGON SA achieves
the above through:
- the definition of quality objectives in the context
of its Business Planning and the continuous monitoring, measurement, review and
adaptation of critical parameters and processes related to them by the Supreme
Administration,
- the recognition and allocation of all necessary resources to ensure its uninterrupted, efficient and effective operation,
- providing comprehensive solutions by constantly
developing the range of its existing products and services,
- the supply of products that meet international
standards, from manufacturers that operate according to international
standards,
- maintaining excellent and stable partnerships with product
and service suppliers,
- ensuring the high level of satisfaction of the staff
available, providing continuous training, professionally appropriate, safe and
healthy work environment,
- the continuous effort for continuous improvement of
the products, services and processes which is its main concern and philosophy
of each of its executives,
- the application of Quality Management System
according to the International Standard ELOT EN ISO 9001: 2015.
Key features of the Quality Management System are:
·
fulfillment
of all legal requirements,
·
continuous
improvement of the efficiency of the Quality Management System,
·
The
optimal management of resources.
It is the responsibility of every employee to ensure the Quality of all the company's activities. For this reason, the commitment is that all employees, depending on their responsibilities, are informed about the System, work and act with evidence, in accordance with the established rules. Procedures and actions that do not guarantee the fulfillment of the objectives, are immediately stopped by those responsible, cause analyzes are performed and the required improvement measures are defined.
