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Return & Exchange Policy
You are allowed to return your purchase from Pentagon® within 14 days from the arrival of your order, according to EU legislation If the 14-day period has expired, or the item purchased is harmed, worn or stained, Pentagon cannot accept the returned products and cannot proceed to any refund or replacement of the item. Before proceeding to return the whole or part of an order, customer is obligated to complete the Return Form (find it here) and send it to [email protected]. If the Return Form is not completed, packages will not be accepted from our company. A returned product must be in its original packing with non-removed sales labels and the Return Card properly filled out, which will be included in your shipment.
For your best possible service, as well as the easy & safe tracking of the returned products/order, we strongly recommend to use an International Courier company instead of sending it by Post Office.
Pentagon® Tactical offers a 6-month warranty from the date purchased, for proven factory defect and not caused by unreasonable use. After this period, warranty will not be valid anymore.
If a part of the order is refunded, the refund policy is normally valid. The shipping costs in case of non-defective products will be buyer's responsibility.
If your order is returned to us and follows with our return policy guidelines, we will issue a full refund of the Product. The return, customs, shipping cost, and any other costs that arise, are the responsibility of the buyer.
* All products should be returned to the following address:
3 Lordou Vironos Str, Thessaloniki, Greece, 57009.
If you have received an incorrect, harmed or factory defective product, please click on the following click HERE and follow the steps.
Refunds will be credited to the original form of payment for the purchase price, along with any applicable taxes.
EXCHANGE POLICY :
If you wish to return a product that you bought without any defects or damages, in order to purchase another product from our web store (www.pentagon-tactical.com), you could send the purchased product, shipped at your own expense to us. The product will be inspected by our quality team and will be confirmed that it fits within our return policy. This process can be delayed due to workload. If there is no issue, you will receive the amount of your order in credit form in your personal account, where you can use them at any time within 3 months.
Pentagon® Tactical offers a 6-month warranty from the date purchased, for proven factory defect and not caused by unreasonable use. After this period, warranty will not be valid anymore.
PENTAGON Products are made with care and guaranteed to be free of defects in materials and workmanship for one year from the
date of purchase. Warranty does not cover normal wear and tear or damage caused by accident, abuse, negligence, misuse or modification
of the product.
Any product purchased from our online store cannot be returned to any cooperating physical store.
*Discounted & Outlet products are not eligible for changes / returns.
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